Terms & Conditions

Agreement to Terms

By accessing our website at kmrgaragedoordc.com or requesting services from KMR Garage Door Services Inc., you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

1. Services

KMR Garage Door Services Inc. provides residential garage door repair, spring replacement, opener repair, track alignment, cable repair, panel replacement, installation, and maintenance services in Washington, DC and surrounding areas. All services are subject to availability, scheduling, and our ability to safely complete the work.

2. Estimates and Pricing

Estimates provided before or during a service visit are based on the information available at that time. Final pricing may vary based on the actual scope of work required, parts needed, or conditions discovered during service. We will always communicate and receive your approval before proceeding with work that differs from the initial estimate.

We do not engage in misleading pricing, bait-and-switch tactics, or pressure-based sales.

3. Scheduling and Cancellations

We request at least 24 hours' notice for any appointment cancellations or rescheduling requests. This allows us to maintain efficient operations and serve other DC homeowners. Cancellations made with less than 24 hours' notice may be subject to a scheduling fee.

4. Payment Terms

Payment is due upon completion of the service unless other arrangements have been made in writing. We accept major credit cards, checks, and cash. All parts installed remain the property of KMR Garage Door Services Inc. until payment is received in full.

5. Customer Responsibilities

Customers are responsible for providing accurate information about their garage door system and ensuring safe access to the work area. Any pre-existing damage, structural issues, or unsafe conditions that affect our ability to safely complete service may result in service being postponed or declined.

6. SMS Messaging Consent & Terms

By providing your mobile phone number to KMR Garage Door Services Inc. — whether through our website contact forms, service requests, by phone, or by any other method — you expressly consent to receive service-related text messages (SMS) from KMR Garage Door Services Inc. at the number you provided. These messages may include appointment confirmations, scheduling reminders, technician arrival notifications, service follow-ups, and other communications related to your service request.

• Message frequency: Message frequency may vary based on your interactions with us and the status of your service.
• Message and data rates may apply. Standard messaging and data rates from your mobile carrier may apply to any messages sent or received.
• Opt out: You may cancel your SMS subscription or opt out at any time by replying "STOP" to any message. Upon opting out, you will receive a confirmation message confirming your opt-out.
• Help: For help or support regarding your SMS subscription, reply "HELP" to any message, or contact us using the information below.
• Carrier responsibility: KMR Garage Door Services Inc. is not responsible for any delays or failures in message delivery caused by your mobile carrier.
• Carriers are not liable: Participating carriers do not bear any liability for delayed or undelivered messages.

You confirm that the mobile number you provide belongs to you or that you are authorized to use it for the purpose of receiving SMS communications. You agree to notify us if your mobile number changes. SMS consent is not a condition of purchasing any goods or services, and you may revoke consent at any time without affecting your service.

7. Age Restriction

You must be at least 18 years old to opt in to receive SMS messages from KMR Garage Door Services Inc.

8. Limitation of Liability

KMR Garage Door Services Inc. is not responsible for pre-existing damage to your property, vehicle, or garage door system that was present prior to our service. We perform all work with professional care and in compliance with applicable safety standards. Our liability is limited to the cost of the services performed.

9. Warranty and Workmanship

We stand behind the quality of our work. KMR Garage Door Services Inc. provides a 90-day warranty on workmanship for all repair services. New garage door installations and replacement parts are typically covered by manufacturer warranties, which vary by product. We will provide you with specific warranty information for any parts or systems installed during your service.

If you experience an issue related to our service within the warranty period, please contact us immediately. We will inspect the issue and, if it is related to our workmanship, we will correct it at no additional cost to you.

10. Website Use

The content on kmrgaragedoordc.com is provided for general informational purposes about our services. We make no warranties regarding the accuracy or completeness of information on this site.

11. Governing Law

These Terms and Conditions are governed by the laws of the District of Columbia. Any disputes arising from these terms or our services shall be resolved in the courts of the District of Columbia.

12. Contact

For questions about these Terms and Conditions, or to opt out of SMS messaging, contact us at:

• Business: KMR Garage Door Services Inc.
• Address: 1629 K St NW, Suite 300, Washington, DC 20006
• Email: kmrgaragedoors@gmail.com
• Phone: (202) 932-9751