Privacy Policy

Overview

KMR Garage Door Services Inc. ("we," "our," or "us") is committed to protecting the privacy of visitors to kmrgaragedoordc.com and customers who contact us for service. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

We collect information you provide directly to us when you:

• Submit a service request or contact form on our website
• Call or email us regarding service
• Communicate with us before, during, or after a service appointment

This information may include your name, phone number, email address, service address, and the nature of your garage door issue.

Call Tracking & Monitoring: We use call tracking numbers on our website and in our advertisements to better understand how customers find us and to improve our service. Calls to these numbers may be recorded for quality assurance, training, and verification purposes. By calling us, you consent to this recording.

SMS & Messaging Consent: By providing your phone number to us (via our contact forms, service requests, or direct communication), you expressly consent to receive service-related communications via phone call or SMS (text message) from KMR Garage Door Services Inc. This includes, but is not limited to, appointment confirmations, scheduling updates, technician arrival notifications, and follow-up regarding your service. Message frequency may vary and message and data rates may apply. You may opt-out of SMS communications at any time by replying "STOP" to any message. For help, reply "HELP".

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your service inquiries and schedule appointments
• To provide and manage garage door repair and installation services
• To send service-related communications (including SMS and calls)
• To improve our website and customer experience
• To comply with applicable laws and regulations

3. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small data files stored on your browser. You may disable cookies in your browser settings; however, some functionality of the site may be affected.

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business (e.g., scheduling tools), under confidentiality agreements
• As required by law, court order, or governmental authority
• To protect the rights, safety, or property of KMR Garage Door Services Inc. or others

5. SMS Messaging & Mobile Information Privacy

KMR Garage Door Services Inc. may send service-related text messages (SMS) to the mobile number you provide when you request service or contact us. These messages may include appointment confirmations, scheduling reminders, technician arrival notifications, and follow-up communications related to your service request.

We will never sell, share, rent, or trade your mobile number, SMS opt-in data, or messaging consent to any third party or affiliate for marketing or promotional purposes. Your mobile information and SMS consent are used solely to deliver service-related communications from KMR Garage Door Services Inc. and are not disclosed to affiliates for promotional messaging.

Message frequency may vary based on your service interactions. Standard message and data rates may apply from your mobile carrier. You may opt out of SMS messages at any time by replying "STOP" to any message, or by contacting us using the information below. For help, reply "HELP". After opting out, you may still receive non-promotional service-critical messages where permitted by law.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain customer information for as long as necessary to fulfill the purposes described in this policy or as required by law. You may request deletion of your information by contacting us directly.

8. Your Rights

You have the right to request access to, correction of, or deletion of personal information we hold about you. To make such a request, please contact us using the information below.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Business: KMR Garage Door Services Inc.
• Address: 1629 K St NW, Suite 300, Washington, DC 20006
• Email: kmrgaragedoors@gmail.com
• Phone: (202) 932-9751